Return Policy
EZPiping Return Policy
At EZPiping, we want you to love your plastic piping tips as much as we do! That's why we offer a 100% Satisfaction Guarantee. If you're not completely satisfied with your purchase, we'll make it right with a refund. Here's how it works:
Eligibility for Refunds
-
Timeframe: You have 30 days from the date of delivery to request a return and refund.
-
What We Cover: Full refund of the product price (excluding shipping fees, which are non-refundable). We'll also cover return shipping costs for eligible returns.
How to Request a Refund
-
Contact Us: Email us at andrew@solid-designsllc.com with your order number, reason for return, and photos of the item if applicable.
-
Return Instructions: We'll provide a prepaid return shipping label.
-
Process Your Return: Ship the item back within 7 days of receiving the label. Once we receive and inspect it (typically 3-5 business days), we'll issue your refund to your original payment method.
Exclusions
-
Sale or Clearance Items: Final sale—no refunds.
-
Lost or Damaged in Transit: We'll replace or refund if reported within 7 days of delivery; file a claim with the carrier if needed.